Privacy Policy

Privacy Policy
This Privacy Policy (“Privacy Policy”) describes what information AMPA Orthodontics Private Limited (“Company/ We, Us/ Our”), may collect from a user (“You”, “Your” or “User”), on or through Our website www.makeO.app or mobile app makeO) (the “Site/ Platform”), directly or in relation to Products and Services rendered by Us, including but not limited to consultation and purchase of Clinical dental or skin or beauty services or products and services offered by Company’s various registered third-party/ies (third parties shall for the purpose of this Terms, include without limitation, third party dental, skin clinics third-party labs etc.) (“Products and Services”) (each a “Service”, and collectively the “Services”) and how We use, process, disclose and try to protect such information. This Policy is published pursuant to:
  1. Information Technology Act, 2000;
  2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and
  3. Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
  4. National Medical Commission (Code of Medical Ethics) Regulations, 2002
  5. Electronic Health Record Standards, 2013 by Ministry of Health and Family Welfare
  6. Digital Personal Data Protection Act, 2023
General Terms
This Policy also describes how the Company manages your Personal Data in compliance with the Indian Laws, including the Digital Personal Data Protection Act, 2023 (hereinafter referred to as “DPDPA”). We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use, process, store and disclose your Personal Data in a restricted manner.
By using the Website and/or App and the Company Services, you agree and confirm to be bound by all the terms of this Privacy Policy and consent to the Company’s collection, use, disclosure, retention and protection of your personal information or medical records as described hereunder. If you do not wish to provide the information the Company requires or do not agree to such terms of the Privacy Policy, do not access or use the Website and/or App or Company Service.
By signing up for or using any services or campaigns offered by the Company or submitting information to or otherwise communicating with the Company, you agree and consent to collecting, using, and disclosing your Personal Data in accordance with the purposes laid down in this Policy. However, please note that separate consent shall be sought again in case the Company is required to process and/or disclose your Personal Data for any purpose(s) over and above those enumerated in this Policy.
This Policy does not supersede or replace any other consents which you may have previously or separately provided to us in respect of your Personal Data and your consent to this Privacy Policy is in addition to any other rights which any of the Companies may have at law to collect, use or disclose the Personal Data.
The Company may change/modify this Privacy Policy from time to time at its sole discretion, and your continued use of the Company Services after it makes any modifications/changes is deemed to accept such change/ modification. You are encouraged to review this Privacy Policy periodically for any changes.
What personal data or information does the Company / Website / App collected from You is covered by this Policy?
The Policy applies to information collected and processed by the Company consisting of following:
We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site or the App. Some cookies and other technologies may serve to recall information previously indicated or submitted by a User. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications.
Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that Our Site or App is accessed. Our use of cookies and other tracking technologies allows Us to improve Our Site or the App and Your experience.
At all times, you may refuse all cookies on Your browser or the App by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features on the Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in Your mobile’s “help” file or the browser.
The information that you knowingly provide and/or share through the Company Service is intended for public consumption or on public forum, which includes but not limited to, your reviews, tips, check-ins, comments, likes, bookmarks, friends, lists, compliments, and account profile. We may display this information through the Company Service, share it with businesses, and further distribute it to a wider audience through third party sites and services. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You share or upload on the public platform through the Company Service, including any text, data, information, images, photographs, video or any other information which you may upload, transmit or store through the Company Service. However, We reserve the right to use/reproduce any content uploaded by You on the public platform and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
When you sign up for an account or use certain features of the Company Service, you consent to receive messages from other users of the Company Service, businesses, and the Company itself. We may also use your information to contact you through about and/or to promote and market our own goods and services that may be of interest to you. With your consent, we may also use your information to contact you through text and voice messages about and/or to promote and market these goods and services.
If you do not wish to receive emails from us, you may elect to opt-out / email us your preference of not receiving any messages / emails on the email address mentioned at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails. Please note that you cannot opt-out of receiving any Administrative Emails. “Administrative Emails” shall mean and include but not limited to, any change or modification of legal policy, administrative policy, service policy or any other policy as applicable or any activity related to the Company Service, which includes but is not limited to, emails regarding your account, requests or inquiries, and purchases of products and services. The treatment you receive from is not conditioned on your consent to receive promotional and/or marketing communications.
If you exchange messages with others through the Company Service, we may store that information to process and deliver them, to allow you to manage them, and we may further review and disclose them in connection with investigations related to the operation and use of the Company Service. We may not deliver messages that we believe are objectionable, such as spam messages or requests to exchange reviews for compensation. We may also store information that you provide through communications to us, including from phone calls, whatsapp messages, letters, emails and other electronic messages, or in person. If you are a representative of a business listed on the Company Service, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
If you are a user of Facebook, Twitter, Instagram or any other social media sites with public account settings and you comment or review we will be able to pull your reviews of our products from the social media sites and post them on our Website and/or App. This is so that we can share your opinions about our products with the visitors of our Website and/or App. Before being posted on our Website and/or App, your comments will be reviewed by us.
By posting or otherwise making available any content about your makeO experience on a public social media platform, and responding “yes” if we ask for your permission to re-post content on our owned channels, such as Facebook, Pinterest, YouTube, Twitter, Instagram, and others, you represent and warrant that you are eighteen (18) years of age or older and that you agree to the terms and conditions listed on our page on the Website and/or App.
What purposes the Company collects your data for?
We do not share your data to any third party. Further unless a specific consent is taken, it can never be shared with the third party. However, we may be compelled to share your details under following special circumstances such as when we believe in good faith and is required by law. Please note that the same shall considered as “Certain Legitimate Uses” under Section 7 of the DPDPA, 2023.
We take appropriate security measures to protect your data from being accidentally lost, used or accessed by unauthorized sources. We limit access to your personal data to employees within the organization, medical practitioners, and to those with a legitimate business or industry need. We will only retain your data for stipulated time of 3 (three) years to fulfil the purposes, we collected it for, including for the purposes of satisfying any legal, accounting, audit, or reporting requirements or until you notify us that you no longer wish to receive the services and storage/consultation facilities provided by the Company.
In general, customer related personal data is kept for the duration of the contractual relationship for which you have given your due consent, or for a minimum period of 3 (three) years, or for a shorter/longer period if required by local laws and regulatory requirements only. For data provided to us by our clients, we are governed by data retention laws and rules as specified in Indian laws.
The Users have the right to request the deletion of their personal data only under certain circumstances that includes data that is no longer necessary for the purposes for which it was collected or processed. The deletion request can be submitted by User by exercising in built delete request on the App or by submitting deletion requests on contact information mentioned below. The request for data deletion shall be accepted subject to legal obligations or to resolve dispute if any. As soon, as the data deletion request is placed by you, the Company shall within required timeline as provided by law shall delete all your personal data. Once, the data deletion is done by the Company a confirmation email and message notification shall be sent by the Company on registered email id and contact number provided by the User.
Through the setting of IT applications and policies we ensure that our keeping of your personal data is deleted when we no longer need it as per law.
If you have rights concerning access, disclosure, amendment, or deletion (as determined by applicable law), you may contact us at the address or email listed below.
At makeO, we do not intend to collect any information from children under the age of eighteen (18), unless the information is collected from a parent or guardian. While we cannot stop a child from accessing the Website and/or App, we do not collect any Personal Information without making it clear that the person providing the information must be at least 18 years old. If you are a parent or guardian and believe your child under 18 has provided us Personal Information which you would like to review or request be deleted, or you have questions about our Sites collecting information from children, please contact us at customersupport@toothsi.in or info@skinnsi.in.
The Company’s website/Application, may contain links to external sites. These external sites will have their own privacy policies, and the Company holds no direct or indirect responsibility for the privacy policies and/or practices or the content of such third-party websites
For any assistance or queries/questions regarding this Privacy Policy or the processing or usage of information provided by you in connection with the Company Service, you may contact us at +91-8920830954/9205591359